Please accept my apologies for the
damaged [STATE PRODUCT(S), ex. compressor] shipped to you on [DATE,
ex. Tuesday]. I want you to know I understand that this is
unacceptable to you.
I urge you to file a damage claim with
the shipping company, [NAME OF SHIPPING FIRM, ex. Fastlex
Shipping]. As we have mentioned to you, one of the reasons we
are able to offer you reasonable and competitive prices is by
stipulating in our terms of sale that we are not responsible for
goods damaged while in shipment.
If you require any additional documents
or information to aid you in your claim against [STATE NAME OF
SHIPPING FIRM, ex. Fastlex Shipping], please call me at XXX-XXXX.
In the meantime, I am ready to re-ship your order immediately,
at your request.